Position: Culinary Operations Manager – Full Time/Exempt

Department: Nutrition Services

Reports to: Vice President, Performance Kitchen & Culinary Operations  

Location: Arizona Cardinals (Tempe, AZ)

Format: In-person

Cardinals Organizational Summary:   

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League.  Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here. 

Summary:  

The Culinary Operations Manager is responsible for the delivery of exceptional guest experiences and the coordination of the Nutrition Services department. The Culinary Operations Manager provides comprehensive support to ensure the overall success of the Nutrition Services department by consistently meeting customer expectations, fostering team member engagement, and maintaining a strong focus on quality and efficiency. By implementing innovative strategies and maintaining high standards, the Culinary Operations Manager will play a pivotal role in driving the success of our Nutrition Services department and enhancing overall guest satisfaction. 

Primary Job Duties:

The Culinary Operations Manager will have daily responsibilities including, without limitation, to the following:  

• Collaborates with Executive Chef to ensure operations run efficiently and according to Club policy and standards.
• Manages corporate dining service ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances. This includes monitoring meal consumption and preparation, communicating needs of service from equipment, adjustments, and aiding in food service as needed.
• Monitor and relay feedback, resolve issues, and strive to continuously improve the overall dining experience for all team members.
• Organize front of house staff scheduling, monitor hours, review and approve timecards for payroll.
• Assist with manual timecard entries and any payroll concerns for all nutrition services staff.
• Provide proactive leadership to all performance kitchen staff, to include hiring, training, and development.
• Work with Talent Acquisition team as the initial screener for all new hires, and monitor the onboarding process with new hires.
• Train and mentor front of house staff via continuing education workshops and frequent performance feedback and coaching to ensure the quality representation of the Arizona Cardinals Nutrition Services expectations.
• Collaborate with Executive Chef to implement procedures for serving food, as well as rotating and storing food within coolers, freezers, dry storage, utilizing a FIFO-approach (including labeling, dating, rotating, and screening products to meet food safety and organizational standards).
• Collaborate with Executive Chef to develop guidelines for discarding or returning products that do not meet organizational standards.
• Collaborate with Executive Chef on expenses and budget status along with other general administrative duties including menu costing, inventory counts and tracking, invoicing, purchasing, and reporting market food price fluctuations.
• Ensure front of house food safety and cleaning checklists are completed.
• Support Kitchen and Nutrition operations related to planning for various times of the football season - training camp, in-season, off-season and special events.
• Understand the total kitchen operations to ensure team members have the safest & most efficient experience possible.
• Research, plan, and schedule staff development and training, including maintenance of ServSafe and/or Food Handlers Cards.
• Responsible for department AMEX + Concur.
• Understand how to code invoices on Esker and provide support to Executive Chef when needed.
• Other duties as assigned.

Qualifications/Requirements: 

• Education: Bachelor's degree in food and beverage, business, management, or related field, or equivalent experience
• Experience: At least four (4) years of food and beverage supervisory experience required
• Strong understanding of Microsoft Office and SharePoint
• Maintains the highest level of confidentiality and sensitivity to all personnel matters and information.
• Self-motivated and able to work independently, while also being collaborative and team oriented.
• Experience supporting a healthy culture within an organization.
• Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong project management and decision-making capabilities and flexibility.
• Highly motivated with a strong work ethic.
• Can communicate effectively with all individuals across the organization.
• Accuracy and attention to detail required.
• Flexibility to work events and evenings, weekends, and holidays; hours may vary depending on business needs.
• Must complete all pre-employment forms and successfully pass a background check.

Cardinals Benefits/Perks Summary: 

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. 

Benefits and Perks include, but are not limited to:  

• Health, Dental, and Vision Insurance options; effective the first day of hire 
• 401 (k) retirement option with employer match contribution 
• Paid Time Off Accruals (including sick time accruals) 
• Paid Time Off for most Federal holidays  
• Time off for Maternity, Paternity, Military, and Bereavement 
• MDLIVE: 24/7 medical support 
• Flexible Spending Accounts (FSA) & Health Care Saving Account options 
• Discounts on Cardinals gear & paraphernalia  
• Tuition reimbursement & Professional Growth opportunities  
• Daily free lunch  
• Complimentary season tickets  
• Subsidized gym memberships  

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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