TPC Southwind is a private par-70, 7,244-yard layout located in the gated community of Southwind in Southeast Memphis, Tennessee. TPC Southwind is home of the FedEx St. Jude Championship. TPC Southwind houses a modern-style, 34,000 square-foot clubhouse featuring rich wood furnishings and creates an inviting backdrop for socializing, private events, or corporate entertainment.

The Sales and Catering Manager’s primary focus is on new and returning sales for Food & Beverage Banquet business and complete banquet event order with event details.

QUALIFICATIONS

High school diploma or equivalent education, college degree preferred.

Thorough knowledge of general business, catering and sales procedures as would be acquired through at least four years of similar experience.

Must have previous customer service experience, high-end establishment experience preferred.

 

RESPONSIBILITIES/DUTIES

• Networks in the local community. Maintains appropriate client and member files and contacts, including BEO files
• Primarily networks offsite generating and meeting new leads for banquet events
• Sells the club against the local competition. Conducts market surveys to ensure club position in the local market
• Develops and executes the strategic business plan for catering sales. Utilize software tools (Sales Force and Caterease) to forecast revenue and business levels and help manage and track the sales process
• Acts as the liaison between club and clients
• Secures financial deposits and writes a letter to the client itemizing the initial discussions of the banquet contract
• Prepares banquet contract, estimates and forecasts prices for the event. Communicates club policies to the client, in a pleasant manner making them feel welcome and at ease
• Selects vendors and prepares purchase orders for timely payment to the selected vendors
• Calculates and ensures that event pricing, taxes and service charges are correct
• Ensures timeliness and collections of all financial deposits and commitments
• Contacts client to obtain/confirm all final guarantees (final # of guests) for the event
• Orchestrates vendors' schedules and communicates delivery and set up times for decorating or theming the room
• Assume responsibility as the manager/supervisor on the floor (front-of-house) as needed for banquets, ensuring food and service standards are maintained 
• Assume responsibility for and assist in the cleanliness and proper set-up of dining room, meeting and banquet rooms, and check maintenance of all equipment in these areas
• Visually inspects the room prior to the event
• Maintains accurate records of current and previous clients utilizing Caterease to maintain the process
• Manages and maintains relationships with special event vendors (florists, rental companies, entertainers etc.)
• Resolves client concerns with regard to the event
• Reviews the client's invoice for accuracy and agreement with the contract. Recommends discounts if service or food was not up to clients' expectations
• Assists Director of Food & Beverage in developing and executing marketing plan designed to grow our current banquet client base while maintaining our preferred clients
• Operates within all guidelines, policies, standards and constraints as established by PGA TOUR Golf Course Properties INC and operates under all mandatory standards of operations as they relate to Food and Beverage operations
• Conduct annual performance reviews for all direct reports
• Forecasts banquet/special event revenue
• Writes thank you letter to the client
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is generally limited to the local area

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position manages employees and is responsible for the performance management and hiring of the employees within the department