Who We Are
From Youth to College to Adult, we make tennis fun for all. We work with public and private facilities and organizations across the state to create more opportunities for you to play. That’s our mission and we’re pretty proud of it. We’re a non-for-profit, volunteer-led organization that works each and every day of the year to serve our more than 40,000 individual and nearly 1,000 organization members. It takes a lot of people to grow tennis in Florida, and our volunteers come from all walks of life. They have one thing in common: a LOVE of tennis.
Why Work for the USTA?
When you join USTA Florida, you are helping to (re)build courts, putting racquets in kids’ hands, and getting programs up and running in your local park or facility. Since 2010 alone, we’ve given more than $1 million in grants for equipment, courts, and programs. Members, like you, make all of that possible.
The Role
Under the guidance of the Director of Youth Tennis, the Individual Play Manager is responsible for the development, implementation, and growth of tournament play throughout the state. The Individual Play Manager works closely with USTA and ensures that USTA Florida tournaments meet the highest quality and service standards in the country.
Essential Functions:
Tournament Support and Service
- Implements and oversees all direct support for Youth Tournaments in the state of Florida to ensure compliance with USTA FL and USTA National guidelines and regulations.
- Serves as main point of contact for USTA tournaments regulations and formats, providing input that reflects USTA Florida goals and needs.
- Acts as Tournament Director for the USTA Florida Bobby Curtis Junior State Championships, overseeing the planning, success metrics, delivery and support for the singles and doubles.
- Provides input on changes and updates needed in Serve Tennis to provide better experiences for tournament directors, players and other key stakeholders.
- Works collaboratively with Adult and Community Teams to develop training modules for Tournament Directors and share best practices.
- Handles larger issues that can’t be resolved directly by the Sr. Program Coordinator, as part of an “escalation of service”.
- Proactively addresses areas for improvement with all tournament directors in a timely manner and provides input during sanctioning and scheduling project.
- Assists with reviewing, saving and tracking all grievances and customer surveys.
Management Duties
- Works with marketing to update relevant web pages, communications and other materials to promote junior tournaments within the Section.
- Directs work and oversees the professional development of the Sr. Program Coordinator.
- Manages, tracks and provides guidance on revenue and expenses related to tournament programs (sanction fees and head tax).
- Works with Director of Youth Tennis to prepare budget and quarterly highlights.
- Provides support to youth team play manager, when needed.
- Provides overall guidance to the youth team.
- Works with PMO to develop and track program data and insights
Travel Demands: Travel required to tournaments
Other duties, as assigned.
Who You Are
Competencies
- Customer Focus
- Tech Savvy
- Values Differences
- Global Perspective
- Resourcefulness
- Optimizes Work Processes
- Balances Stakeholders
- Directs Work
Minimum Qualifications
- Bachelor’s degree in Recreation, Sports Management, or related field
- Three years of experience managing youth sports tournaments, preferably in the tennis industry
- Three years of experience in a supervisory role
- Must possess and maintain a valid driver license and a record that meets our company’s insurance standards
- Must have the ability to travel
- Proficient with Serve Tennis, Microsoft Office products, Excel, Office 365, and Outlook
- Must be able to work a flexible schedule, including weekends as needed
- Must be able to read and write English
- Must have a professional and positive attitude
- Must be able to pass the USTA Safe Play and USTA FL Section background checks
Knowledge, Skills and Abilities
- Knowledge of Serve Tennis
- Excellent organizational and time management skills
- Excellent customer service skills
- Detail Oriented
- Strong belief in USTA’s tournament system
- Ability to adapt to the changing environments around the organization and tennis industry
- Ability to successfully manage and lead multiple projects, programs or events at one time
- Ability to facilitate and present in public settings for large and small groups
- Good budgetary skills
- Proactive and self-starter
- Creative thinker, problem solver and resourceful
- Bilingual – verbal and written preferred
Work Environment
- Generally, works in an office environment, standard office equipment
- Works in and out of facilities – exposed to outside weather
Physical Demands
- Medium – 20 pounds frequently, up to 50 pounds
The expected salary for this position is $47,500, plus benefits (401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance).
This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by the employee. Position expectations may be subject to change as the needs of the organization changes.
USTA Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion or any other condition.
USTA Florida will make reasonable accommodations for qualified individuals with known disabilities.
