Description
What is The Houstonian?
For over 40 years, The Houstonian Hotel, Club & Spa has been a landmark in Houston, Texas. Named in 2022 as The #1 Resort in Texas by Travel+Leisure Magazine, The Houstonian features the luxurious Houstonian Hotel, the exclusive Houstonian Club, and the exquisite Trellis Spa. Having just completed a multi-million-dollar, campus-wide renovation, The Houstonian Hotel, Club & Spa is unique to the city. Surrounded by lush greenery and acres of forest land, our property feels far from the city, despite being less than three miles from The Galleria.
Designated as a Four-Star Property by The Forbes Travel Guide, The Houstonian Hotel, is known for creating the most beautiful weddings and social events, as well as hosting business events and conferences for the most prestigious and discriminating clients. The Houstonian Club, recognized as one of Platinum Clubs of America’s Five-Star Clubs, features an Aquatics Complex, Racquet Sports, Personal Training, Group Exercise classes, Yoga, Pilates & Gyrotonic, Nutrition Counseling, Luxurious Locker Rooms, an Upscale Retail Shop, Childcare, a Floral Studio, and a Medical Wellness Spa. Trellis Spa offers Massage, Body Treatments, Facials, Nail, Hair and Make-up Services in the ultimate environment for relaxation and rejuvenation. The Houstonian’s multiple dining venues offer guests, members and clients abundant food and beverage options.
Racquet Sports Director
This position reports to the Assistant General Manager and is responsible for overseeing the entire racquet sports operation, indoor and outdoor tennis, Padel and pickleball including financial stability, personnel, programming, court usage, facility and court maintenance, scheduling, club management system functions and app, all assuring member satisfaction.
The essential job responsibilities include:
- The hiring, training, and ongoing management of team members’ daily duties to ensure the highest quality customer service for our members.
- Ensure all team members are equipped with the most complete information and tools at their disposal to perform their job in a productive and efficient manner.
- Provide care and value in team members, acknowledge birthdays and other special occasions that will maintain high team member morale and job satisfaction.
- Complete all Human Resources (HR) paperwork for team members in a thorough and timely manner and submit to HR department (i.e., new hire information, terminations, status change forms, etc.).
- Conduct team members reviews/performance evaluations and submit to the Assistant General Manager for review.
- Process team member payroll records and submit to Accounting per the scheduled calendar.
- Develop tennis, Padel and pickleball professionals’ knowledge and sales skills as it relates to club management software, POS, programs, leagues, tournaments, lessons, and other fee-based services.
- Conduct ongoing training sessions with tennis, Padel and pickleball professionals to maintain projected lesson and program volume and to ensure professional instruction standards, consistency in teaching philosophy and high core value implementation.
- Ensure effective communication between tennis, Padel and pickleball professional’s and racquets sports office team.
- Conduct and attend tennis, Padel and pickleball team member meetings, All-Staff meetings, weekly management team meetings and others as assigned by the Assistant General Manager.
- Prepare and present the annual tennis club budget and presentations for management and variance reports.
- Assure all programs, leagues and tournaments are planned, coordinated, and promoted in a professional and timely manner.
- Evaluate the quality and profitability of all programs and services and adjust as needed.
- Respond to Medallia MXM surveys in a timely and professional manner.
- Coordinate all programs/services and plan appropriately to assure proper balance of instructional, social, and competitive opportunities while at the same time maintaining an adequate amount of open court time for general play.
- Organize and oversee the Junior Development program including beginner and advanced programs.
- Establish yearly goals for the program which include special training opportunities.
- Assure all systems are in place and well organized to receive payment for all programs/services.
- Welcome and introduce new members to staff professionals and assist them in getting involved in various programs/services with other members as soon as possible; conduct new member orientations.
- Ensure all program registration information has been entered into the club management system and is updated as necessary.
- Assist with monthly inventory and ordering of racquets, balls, and products for sale.
- Coordinating ball openings monthly with team.
- Organizing and set up of Friday mixers every 4 to 6 weeks.
- Implement club management system checks to assure all information is up-to-date and working appropriately.
- Prepare and update the tennis, Padel and pickleball portion of the Club websites including information, staff bios, links, and photos.
- Maintain a professional relationship with all vendors and work with them to provide high level service to members.
- Understand and address all facilities and court maintenance in collaboration with the Campus Director of Facilities and Security.
- Report facility maintenance and office equipment problems to maintenance or IT in a timely fashion for immediate repairs.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the organization.
PHYSICAL REQUIREMENTS
- Must be able to physically perform all stances, strokes, swings, positions, and approaches associated with the discipline of modern tennis.
- Must be able to sit, squat, bend, rotate, walk, run, and shift weight from one hip to the other.
- Must be able to lift and carry up to 30 lbs. on a frequent basis.
- Seated position for extended periods of time at desk, using phone and computer.
- Must be able to roll dry courts.
KNOWLEDGE AND SKILLS
- Be active with professional organizations such as the USTA and USPTA and attend meetings and educational opportunities whenever possible.
- Ability to organize, instruct and direct programs.
- Effective teaching presentation skills.
- CPR and AED certification required.
EDUCATION AND WORK EXPERIENCE
- Minimum five years teaching experience.
- Minimum five years previous club or program management experience with a proven history of successful Tennis Club Management.
- Has served as tournament director for a minimum of four sanctioned junior or adult tournaments.
- Demonstrate knowledge of computer and word processing skills.
- Good interpersonal skills and organizational skills.
The Houstonian Employee Experience
In our mission to make the lives of our team members better, we are committed to offering benefits that are comprehensive and meaningful to our employees. Here are just a few of the benefits we offer for Full-Time employees:
- Medical, Dental, Vision, Life, and Disability Insurance
- 401k with a matching company contribution up to 6%, with immediate 100% vesting
- Nine Paid Company Holidays
- Paid Vacation Time that increases with your tenure
- Paid Time Off
Some of the benefits we offer for all our employees include:
- Free, Confidential Employee Assistance Program offering professional counseling for employees and their families
- $1.00 Employee Meals
- Special Events for Employees and their Children
- Discounts on Hotel Rooms, Dining, Retail, and Spa Treatments
Come find out why so many of our employees have been part of The Houstonian Family for more than twenty years.
We can’t wait to meet you!
The Houstonian Hotel, Club & Spa is an equal opportunity employer inclusive of women, minorities, disabled persons, and veterans.
Equal Employment Opportunity
The Houstonian Hotel, Club Spa is an Equal Opportunity Employer.
The Houstonian Hotel, Club & Spa will not engage in discrimination against, or harassment of any person employed or seeking employment with The Houstonian Hotel, Club & Spa on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
Qualifications
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
