Job Description:
Iowa Heartlanders - Professional Hockey
Merchandise Intern
Location: Coralville, IA
Job Title: Merchandise Intern
Role Summary:
The Merchandise Intern will assist the Manager of Merchandise with various aspects of event operations. This role involves supporting customer service, promotional activities, e-commerce tasks, and inventory management. The intern will gain hands-on experience in brand and retail management within the sports industry, while contributing to front office gameday operations.
Reports to: Manager of Merchandise
Key Responsibilities:
- Customer Service: Provide excellent service by assisting customers with their merchandise inquiries and transactions.
- Point-Of-Sale: Assist with register operations and ensure accurate transactions.
- Store Operations: Help with organizing and maintaining the retail floor, including setting up displays and ensuring the store is clean and visually appealing.
- E-commerce Support: Assist with online inventory, including updating product listings, processing orders, and handling customer inquiries related to online purchases.
- Inventory Management: Support inventory counts and help track stock levels to ensure adequate supply for both in-store and online sales.
- Sales Tracking: Aid in monitoring sales trends.
- Procedures: Support and collaborate on opening/closing responsibilities.
Qualifications and Experience:
- Pursuing a degree in Business, Marketing, Retail Management, or a related field.
- Basic understanding of retail operations and customer service.
- Familiarity with computer software (Microsoft Office Suite, Square software, basic knowledge of E-commerce platforms is a plus).
- Previous experience in retail or customer service is preferred.
Skills and Competencies:
- Problem Solving: Ability to identify and address issues promptly, with attention to detail.
- Interpersonal Skills: Friendly and approachable, with the ability to interact positively with customers and team members.
- Initiative: Eager to take on new tasks and responsibilities with a proactive attitude.
- Communication: Demonstrate strong verbal and written communication skills to ensure clear and effective messaging.
- Organizational Skills: Ability to prioritize tasks and manage time efficiently.
- Adaptability: Flexible and open to changes in a fast-paced environment.
- Dependability: Reliable and punctual, with a commitment to completing tasks accurately.
Physical Requirements:
- Ability to remain in a stationary position and operate a computer.
- Capable of lifting, pulling, and carrying boxes up to 50 pounds.
- Frequent movement around store and inventory spaces.
Additional Information:
- This internship offers practical experience in merchandise management, ideal for students or recent graduates interested in careers in retail, sales, and brand management.
- The intern will be evaluated based on performance goals and contributions to the team.
- The role may involve additional tasks as needed, and responsibilities may be adjusted based on the needs of Heartlanders Hockey, LLC.
Note: This description is not comprehensive, and responsibilities may be adjusted as necessary. Employment is at-will and may be ended by either party at any time.
Perks You Should Know About:
- We are committed to our community and actively contribute to making a positive impact. Collaborating with various local businesses in the community to offer opportunities, leadership experience, and networking through the organization.
- Ability to grow and develop your career centered around the sports industry to learn from accomplished professionals.
- Access to cool brand clothing, swag and of course the events!
Compensation: $10.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
