We are leading the industry with the exceptional World-Class Service we provide to our guests on and off the ice. Amalie Arena is an escape location for guests to come in, have a great time, and leave life behind for the night. This position values guests and is committed to providing a positive impression while delivering World Class Service. This position plays a vital role in creating a clean, safe, and enjoyable experience for our guests and employees. 

GAME/EVENT RESPONSIBILITIES

• Provide all guests a positive first impression by offering world-class plus service
• Interact with Amalie Arena guests, vendors, and employees in a courteous and professional manner
• Adhere to all standard operating procedures and policies
• Comply with and adhere to all conduct standards
• Successfully perform varied and complex tasks
• Maintain a clean and neat appearance during work hours

ESSENTIAL DUTIES

• Assist conversion technicians with set up and take down of Plaza events
• Direct and greet guests as they arrive at the Arena
• Respond to and investigate incidents that occur on the East and West Plaza
• Manage large crowds pre and post-event
• Manage the lines at the ticket office, Thunder Alley food stands, student rush, and all gates
• Provide a clean and safe environment by performing sanitization procedures
• Participate in a cross-training program amongst multiple frontline departments
• Must adhere to attendance policy and be available for 70% of events across all venues, including Yuengling Center
• Perform other duties, as assigned

QUALIFICATIONS

• Excellent Customer Service and Problem-Solving skills
• Knowledge and skill in radio communication
• Strong Leadership skills with the ability to take and execute directions
• Ability to remain calm and focused during times of stress
• Excellent verbal communication skills with strong written and oral communication skills
• Ability to exercise sound judgment to diffuse volatile situations