| Role and Responsibilities This position is responsible for all Premium Services functions from origination to execution, including the delegation of responsibilities and post event follow-up, works on a consistent basis with sales personnel to generate new business and maintains contact with present accounts, and is responsible for handling customer complaints and rectifying problem situations.
Essential responsibilities · Coordinate all Premium Services functions (8) - BEO’s, cut off times, product, staffing, collecting payments, SOP’s, Client or internal communications, timely distributions · Assist Food and Beverage manager and Chef in planning menus, and sometimes aid in the creation of specialty menus and theme functions (9) - Plan-o-grams – Suites, catering menu, chef’s table, Toyota Club, Game Day Menu, Pull List · Audits and directs set-up (rental of tables, video, audio equipment, game equipment and linens) (9) - Linen company, client communications · Book or recommend entertainment such as bands, speakers, or specialty acts, if requested by customer - N/A · Organize and arrange for decorations, flowers and photographs (7) · Conform to the regulations of the alcohol beverage authority (9) - All staff certified, dual role for runners food and alcohol, no drinking on the job · Implement and enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas (9) · Ensure compliance with all applicable health and safety regulations (8) - Manager Food Safety Certificate · Establish and maintain accurate filing and posting systems for past, tentative and upcoming events (7) - Shared drive, past, present and future staff grids, History, updated BEO’s · Disseminate information to all concerned department heads and staff members and distribute detailed function sheets at weekly staff meetings (6) - Staff Meetings, BEO’s on time, shift meetings, internal staff communications, · May hire new staff members and discipline staff members (6) - HR Alliance · Handle customer complaints regarding catered functions and take action as appropriate (9) - Michael Delay, “almost every event there has been a complaint” · Oversite on all contracts to include all specified details concerning catered events (10) - Partner sensitivity · Perform other related duties, tasks and responsibilities as required (10) - Being present for every event, hourly team members can not lead events by themselves
Preferred Skills · Microsoft Office, POS Systems, food and beverage equipment (8) - Quest, Spell Check · Able to work extended or irregular hours including nights and weekends (10) - Event driven schedules · Communicates well both written and oral, and can communicate clear directions (8) - Spell Check · Must have a fast pace can-do attitude and quick mobility (9) -
Qualifications · Associates degree or above in culinary or hospitality field preferred (10) · Minimum 5 years supervisory experience (8) · Minimum 7 years of progressive food and beverage service (10) · Food Managers Certificate and TABC Certification (10) Must work well in a team environment (9) Ability to work independently and in a high stress, fast paced environment (8) OTHER REQUIREMENTS · Requires occasional lifting of up to 40 pounds in weight, 10 pounds frequently. Hours may be extended or irregular to include nights, weekends and holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
