Job Title: Manager of Suites & Premium Service – Colorado Rapids

Department:  KSE Premium Client Services

Business Unit: Colorado Rapids

Location:  Commerce City, CO

Reports To: Director, Premium Client Services

Employment Type:  Full-Time - Exempt

Supervisor Position: No

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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam. 

Nature of Work:

Kroenke Sports & Entertainment and the Colorado Rapids are looking for a highly motivated individual to join our Membership Services leadership team as the Manager of Suites & Premium Service. The Manager of Suites & Premium Service will be responsible for overseeing all premium and hospitality spaces for the Colorado Rapids and DICK’S Sporting Goods Park. Job responsibilities include creating membership benefits and events, managing member accounts, and renewing and developing new business within the assigned client base.  The Manager of Suites & Premium Service must have a proven track record in hospitality, specifically in the sports realm, and be a professional and self-motivated individual.

Examples of work performed:

• Develop and build strong relationships with Colorado Rapids premium clientele through proactive communication, including phone calls, emails, client office visits, and other communication creating personalized experiences and benefits
• Create and grow working relationships and lines of communication with Colorado Rapids staff. 
• Provides high-end level of service to existing & new Suites and Premium membership accounts.
• Meets defined renewal and sales goals alongside the Business Development Sales Team. Including, but not limited to, annual suite leases, premium memberships, and team and concert suite rentals. 
• Maximize customer satisfaction, attendance, and participation in all programs.
• Superior working knowledge of premium memberships, pricing, and benefits.
• Represent, actively promote, and manage all premium spaces at Colorado Rapids home matches and other events at DICK’S Sporting Goods Park
• Plan and execute benefits for suites and premium memberships, specifically events
• Drive new benefits for premium spaces for the Colorado Rapids, and 3rd party events.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. 

Working Conditions & Physical Demands:

• Currently working a hybrid model of 50% from home and 50% from the office. During the season, mostly on weekends the expectation is to work every home match (varies from season to season but normally around 17 regular season and up to 4 playoff games) as well as concerts hosted at DSGP (normally around 4-6 total during the summer months). This is subject to change.        
• May be required to work nights, evenings, and weekends.

Qualifications:

• Minimum
  1. Bachelor’s degree in a related field from an accredited college or university.
  2. Minimum of three years sales and service experience in professional sports or hospitality industry
  3. Ticketing System experience
  4. Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards
  5. Applicants must meet minimum qualifications at the time of hire
• Preferred
  1. Microsoft Dynamics CRM Experience
  2. Ticketmaster – Ticketing System experience

Competencies/Knowledge, Skills & Abilities

• Hardworking, Passion for the Industry, Positive Attitude, Open to Learning and Leadership characteristics.  
• Excellent verbal and written communication skills. 
• Strong attention to detail, time management, and organization skills
• Ability to work under pressure, meet deadlines, and multi-task. 
• Knowledge & skill with Ticketing systems, Ticketmaster preferred
• Knowledge & skill with CRM system
• Ability to quickly build rapport with customers and assess customer needs.
• Ability to work flexible hours, evenings, weekends, holidays.

Compensation

• Base Salary Range $75,000 annually
• Eligible for discretionary bonus

Application Deadline:  Applications must be received by August 23rd, 2024.

Benefits Include 

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA) 
• Flexible Spending plans (FSAs) 
• 401K plan/Employer Match

All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.