Position Overview: The Enterprise Monitoring and Tools Engineer is responsible for establishing and maintaining the enterprise monitoring environment including tools for cybersecurity including installation, maintenance, and enhancements. This role will also be responsible for process development, organizational change, and deployment/optimization of tools and technologies to proactively prevent production issues.

Are you a strong teammate who is experienced in providing solid technological support? We'd love to hear from you!

Responsibilities:

• Take ownership and provide support to third party applications that support MSE’s technology systems and processes. Collaborate with different departments to support the infrastructure and applications.
• Serve as the expert for monitoring standards and standard methodologies for on-prem and cloud environments.
• Develop, implement, and optimize processes within the MSE technology environment.
• Be responsible for the integration and continuous improvement of monitoring and cybersecurity technologies to ensure proactive detection and alerting to improve uptime.
• Serve as tier 3 resource for operations team on critical issues for tools and processes on prem and public cloud.
• Document tools and processes and train tier1/tier2 resources to manage the tools deployed.
• Systems monitoring related functional analysis, developing monitoring functional specifications, requirements definition, data mapping, function mapping, setting of configurations, integrations with other tools, prototyping, and testing for complex systems monitoring.
• Translate broad project scope and goals into detailed work plan with tasks, accountabilities, dependencies, landmarks, and timelines. Monitor project plans to ensure progress.
• Analyze and deploy database change scripts provided by third party vendors and/or internal development staff. Perform application upgrades as delivered.
• Take ownership of applications such as ServiceNow, SolarWinds, Crowdstrike, Zscaler, NetScout, and other performance monitoring tools.
• Support the day-to-day performance tuning for video and audio broadcast applications.
• Solve application issues, performance issues, and coordinate with application owners and vendors to find the solutions.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree or equivalent experience in computer engineering/science or related field preferred.
• 7+ years of hands-on performance monitoring tools including development and administration responsibilities.
• 5+ years of application support and problem solving.
• 5+ years cybersecurity experience preferred.
• Outstanding interpersonal skills, written and verbal communication skills, and creative writing ability. Able to work effectively with staff at all levels.
• Strong public speaking and presentation skills. Ability to project professionalism over the phone and in person.
• Ability to work independently and in a team environment.
• Ability to pay attention to detail and be organized; able to balance and prioritize tasks in a dynamic, fast-paced environment.
• Commitment to “internal client” and customer service principles.
• Willingness to take initiative and to follow through on projects.

Technical Skills:

• 2+ years of experience designing and administering tool(s) specific to availability and performance monitoring of infrastructure and applications on an enterprise level (e.g., SCCM, Splunk, Zscaler, SolarWinds, Panorama, CloudVision or AppDynamics).
• Scripting/coding with one or more of the following: PowerShell, .NET, Java, SQL, Python and/or other language.
• Experience with different SQL version 2012 to 2019 and in-depth understanding of SQL Server clustering, Always-On and virtualization.
• Solid experience implementing and developing API layers, Scripting (Windows).
• Ability to review and understand the Application error logs and windows error logs.
• Familiar with Cloud technologies Azure or AWS.
• In-depth experience with API frameworks.
• Experience with configuration management tools such as Ansible or similar.
• General understanding of network protocols, security principles, and standard methodologies.
• Validated in-depth knowledge of performance testing methodologies, standard practices, and performance monitoring techniques.
• Working experience with SNMP V2 and V3, traps, OID’s and MIB’s.
• Solid understanding of documenting technical standards and procedures.
• Solid experience with SQL Servers 2012,1014,2016 and 2019.
• Experience with SQL specific tools such as Idera Diagnostics Manager, Spotlight, Redgate.
• Experience with reporting Tools – SSRS, BI.
• Experience with data warehouse concepts and processes.

Pay Range: $120-145k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.