Membership Service Representative (PT)

San Antonio Spurs - Entry Level

San Antonio · TX

Ticket Sales and Services: Ticket Sales

month ago

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At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.   

To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.  

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. 

The position will be responsible for supporting the client retention initiatives of the Spurs membership team. The eligible candidate will have a strong focus on customer service and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

What You’ll Do: 

Provide game night support as it relates to customer service for our Spurs season ticket members. Interacts with members in-person on game nights, primarily at Season Ticket Headquarters. Provides customer service and collaborates with staff members to enhance the fan experience.
Supports Season Ticket Service & Retention Team members with client retention initiatives; including, special event execution and Spurs season ticket benefit fulfillment.
Utilize Archtics Ticketing System as a resource on game nights. Update customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team.
Streamline communication including face to face interaction and service requests to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.
Acts as liason between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.

Who You Are:  

Flexible schedule with the ability to 2 to 3 days per week.
Reliable transportation.
Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
Ability to prioritize multiple tasks.
Self-starter, highly motivated individual.
Ability to work with all types of people.
Ability to adapt to changing projects.
Must be able to work minimum of 20 hours a week.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. 

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!  

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. 

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