Company Summary
Unlimited Vacation, Mental Health Days, 100% paid medical benefits for employee and so much more!
At USA Triathlon, we believe that life is better when you swim, bike and run.
USA Triathlon is the Olympic and Paralympic National Governing Body (NGB) for the sport of triathlon, all things multisport, and the largest multisport organization in the world. We spend every day thinking about growing and supporting the sport. We’re building the most innovative service organization in sports, transforming lives by inspiring participation to help communities become healthier all while representing our country at the highest levels of international competition, striving to win medals with class and integrity.
Our guiding principles are service leadership, performance excellence, collaboration, and diversity and inclusion at all levels of the organization. We focus on listening and innovation to ensure we deliver best-in-class governance, provide comprehensive constituent support, and play a leadership role throughout the Olympic and Paralympic movement.
We work hard to serve the triathlon community and strive to being the best place to work in the U.S. Olympic & Paralympic movement. We’ve been included on Front Office Sports’ “Best Employers in Sports” list twice (’20, ’21), selected twice as an honorable mention in Outside Magazine’s “Best Places to Work” and received the USOPC’s Advancements in Diversity and Inclusion Award in 2017 and the USOPC’s National Governing Bodies’ Diversity & Inclusion Choice Award in 2018, 2019 and 2021.
We achieve these great heights by focusing on hiring, training and promoting talented, dedicated, passionate individuals who want to get better every day. And we reward our teammates with unlimited vacation, 100% paid medical benefits, access to the U.S. Olympic & Paralympic Training Center and more.
Come join us in Colorado Springs, the city ranked No. 3 in US News & World Report’s 2023-2024 Best Place to Live survey, be a part of the thriving Olympic & Paralympic movement, and hone your professional skills as you create opportunities for triathletes to live their best lives.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, gender, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
FLSA Status: Non-Exempt
Pay Range: $21.63 - $23.80 per hour ($45,000 – $49,500 annual equivalent)
Reports To: Constituent Care Manager
Position Summary
The Event Services Coordinator is responsible for providing a high level of service to key constituents at USA Triathlon including Members, Race Directors, Coaches, Officials, and Clubs. This role will support the Constituent Care team in all aspects of service related to events including responding to emails, answering phone calls, processing memberships, and providing best-in-class support to our members.
Essential Job Functions
- Respond in a prompt, courteous, and professional manner to email and voicemail inquiries through various communication channels. Provide a high level of customer service to create positive experiences in challenging circumstances.
- Facilitate the event sanctioning process end-to-end, from the submission of the application to the delivery of post-race documents. Review and process event sanction applications and ensure that each eligible application complies with all applicable sanctioning requirements.
- Serve as a contact for race directors and other key constituents on event-related inquiries.
- Proactively communicate directly with race directors on the status of their applications, missing information, and compliance.
- Format and upload race results to the official results site. Work with USAT’s rankings team to answer questions about results and qualifications.
- Meet deadlines and work in a fast-paced, high-pressure environment as part of a team atmosphere. Coordinate and communicate effectively with members of other departments.
Supervisory Responsibilities
Knowledge, Skills, and Abilities
- Proficient in Microsoft Office Suite, skillful at creating professional documents, presentations, spreadsheets, and managing email communications.
- Demonstrated ability to collaborate effectively with all levels of the organization and across all departments to achieve common goals
- Proficient in both written and verbal communication, adept at conveying ideas clearly and effectively to diverse audiences
- Consistently maintains a positive attitude, fostering a supportive and productive work environment
- Ability to manage time effectively, efficiently prioritizing tasks and resources to achieve objectives within established timelines
- Demonstrated organizational skills
- Demonstrated critical thinking skills, effectively analyzing problems to make informed decisions that drive strategic outcomes and organizational success
- Ability to multi-task and prioritize various projects at one time
- Demonstrated critical thinking, calmness, and patience in challenging situations.
- Highly responsive, self-motivated, and results-driven
Qualifications
- High School Diploma or equivalent required
- Prefer: Some experience in sales or customer service
- Prefer: Some experience in triathlon or multisport
Other
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Some evening, holiday, and/or weekend work, as needed
- 5% Travel required
