Company Summary
Unlimited Vacation, Mental Health Days, 100% paid medical benefits for employee and so much more!
At USA Triathlon, we believe that life is better when you swim, bike and run.
USA Triathlon is the Olympic and Paralympic National Governing Body (NGB) for the sport of triathlon, all things multisport, and the largest multisport organization in the world. We spend every day thinking about growing and supporting the sport. We’re building the most innovative service organization in sports, transforming lives by inspiring participation to help communities become healthier all while representing our country at the highest levels of international competition, striving to win medals with class and integrity.
Our guiding principles are service leadership, performance excellence, collaboration, and diversity and inclusion at all levels of the organization. We focus on listening and innovation to ensure we deliver best-in-class governance, provide comprehensive constituent support, and play a leadership role throughout the Olympic and Paralympic movement.
We work hard to serve the triathlon community and strive to being the best place to work in the U.S. Olympic & Paralympic movement. We’ve been included on Front Office Sports’ “Best Employers in Sports” list twice (’20, ’21), selected twice as an honorable mention in Outside Magazine’s “Best Places to Work” and received the USOPC’s Advancements in Diversity and Inclusion Award in 2017 and the USOPC’s National Governing Bodies’ Diversity & Inclusion Choice Award in 2018, 2019 and 2021.
We achieve these great heights by focusing on hiring, training and promoting talented, dedicated, passionate individuals who want to get better every day. And we reward our teammates with unlimited vacation, 100% paid medical benefits, access to the U.S. Olympic & Paralympic Training Center and more.
Come join us in Colorado Springs, the city ranked No. 3 in US News & World Report’s 2023-2024 Best Place to Live survey, be a part of the thriving Olympic & Paralympic movement, and hone your professional skills as you create opportunities for triathletes to live their best lives.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, gender, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
FLSA Status: Non-Exempt or Exempt (dependent on starting salary and level of hire)
Pay Range: $53,000 – 65,000 annually (if non-exempt, $25.48 - $26.44 hourly)
Reports To: Senior Director of Growth and Retention
Position Summary
The Membership Growth Manager plays an integral leadership role in ensuring the organization’s mission to grow and serve the sport. This role develops and facilitates programs, and key growth strategies and tactics for USA Triathlon’s 300,000 + membership constituent group. This position is essential to achieving USA Triathlon’s strategic priority to grow the sport.
Essential Job Functions
- Under the direction of the Senior Director, manages growth planning efforts to deliver on USA Triathlon’s long term membership strategy including research, planning, budgeting, collaboration, and presentation. Identifies and defines a data-driven growth plan for new, existing, and lapsed members focused on increasing revenue and constituent base.
- Collaborates with organizational and team leadership on data-driven product and/or pricing change recommendations to membership types.
- Analyzes effectiveness of membership campaigns and product purchases, ensuring organization meets or exceeds revenue and purchase expectations.
- Leads market analysis to identify new growth leads and opportunities for member acquisition; Identifies new and creative ways to growing all constituent groups.
- Establishes strong relationships across the organization, especially in service and programs, to ensure alignment and consensus around growth initiatives.
- Collaborates with the service team to develop and implement retention strategies and tactics
- Collaborates and coordinates with Marketing and Communications to reach and connect with new customers.
Supervisory Responsibilities
- Membership Growth Coordinator
Knowledge, Skills, and Abilities
- Proficiency with Microsoft Office and other software/digital functionality such as database management, Word, Excel, Outlook, PowerPoint and social media.
- Extremely personable with excellent verbal and written communication skills, with the ability to speak and present in front of both small and large groups.
- Ability to work independently and collaboratively in a fast-paced, high-pressure environment including effective coordination with members of other departments.
Qualifications
- Bachelor’s degree in business, marketing, customer experience or sport management; or a combination of experience and education that yields the necessary competencies.
- 4 - 6 years of relevant experience.
- Familiar with Customer Relationship Management (CRM) software and data analysis tools like Salesforce.
- Prefer 3-5 years related work experience in business or sport management.
- Prefer experience within, or knowledge of, the multisport or endurance industries.
Other
- This position may require limited non-traditional work hours including evenings, weekends, and some holidays related to USA Triathlon event attendance.
