USA Wrestling is looking for a skilled customer service representative for the position of Membership Services Coordinator. In this role, the successful candidate will provide clerical and customer service support to USA Wrestling’s 51 state associations and 344,000+ members. The Membership Services Coordinator will ensure quality service is provided with every customer interaction.
The position full-time and located in Colorado Springs. While the responsibilities of this position occur mostly during business hours; seldom evening and weekend work will be required.
Objectives and Responsibilities
- Provide customer service support to USA Wrestling members via phone and e-mail with questions focusing on USA Wrestling’s proprietary member management system (MMS).
- Update USA Wrestling member, club, and event information in membership system.
- Fulfillment of premium membership offerings, including inventory management, packing, and shipping responsibilities.
- Maintain and submit internal finance documents.
- Perform other duties as assigned or requested.
Qualifications (required):
- High school diploma or equivalent.
- Experience dealing with customers, the public, and/or administrators, including solving problems and escalating issues, in a professional capacity.
- Demonstrated ability to multi-task and remain effective in a busy, high-volume work environment.
- Strong writing and interpersonal skills.
- Proficiency in Microsoft Office.
Qualifications (preferred):
- Completion of an associate or bachelor’s degree in a related field.
- Experience in wrestling as an athlete, coach, official or in a leadership role with a USA Wrestling state association or USA Wrestling chartered club.
Travel Expectations:
Position may travel to one or more events per year.
Hiring Pay Range:
Compensation commensurate with experience.
$22-$25 per hour.
Benefits:
- Paid vacation, personal, and sick time
- Over 10 paid holidays per year
- 403(b) retirement plan
- Medical, dental and vision insurance
- Employer paid life insurance
Other Information:
The USA Wrestling office is located in Colorado Springs, CO – ability to work from the office is required.
USA Wrestling is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This position reports to the Director of State Services.
