Ticket Intern
ABOUT
The Georgia Swarm Professional Lacrosse Organization is an esteemed member of the National Lacrosse League and the leading box lacrosse team in the greater Atlanta region. Our front office is based in Duluth, GA, and our games take place at the Gas South Arena.
EXPECTATIONS:
Please note that this is an unpaid internship which may be leveraged as appropriate for post-secondary course credit. This is a comprehensive and hands on role. It provides excellent experience in sporting events, customer service, and true professional grooming. Our work environment is fast paced and energetic, so we’re looking for someone with positivity, a great sense of urgency and a quick learner and thinker. This internship provides exposure to the Atlanta sports business community to make connections and insights into a growing team in the sports industry in metro Atlanta. We pride ourselves on providing the opportunity for a truly motivated individual to leave this role fully ready to launch their career.
The intern will be responsible for assisting the Swarm front office staff in game day set-up, in-game promotions on-field. A requirement is frequently working early, late, and on the weekend for games. The intern will also have individual daily and weekly responsibilities.
POSITION DUTIES:
- Seasonal full-time internship position that runs from October 2024 - May 2025
- Able to work all nine home games at Gas South Arena
- Assist with the day-to-day operations of the ticket sales departments
- Make phone calls to potential ticket buyers/businesses
- Answer phones and help customers with ticket purchases
- Assist with SalesForce and Phones calls with our Ticket Coordinator
- Work in Box Office and/or Customer Service booth on game days
- Daily set-up of group hospitality areas
- Assist other departments when necessary
- Delivering schedule and tickets to buyers
- Interact with fans before, during, and after games
REQUIREMENTS:
- Must be able to work weekends as required
- Able to commit and work the entire 2024-2025 NLL season
- Able to work under pressure and in stressful situations in a timely manner
- Excellent verbal communication and interpersonal skills, and attention to client satisfaction
- Strong professional leadership attitude
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Office)
- Ability to communicate and work well with Management
- Ability to work individually (with little supervision), as well as part of a team
- Must be able to follow directions with little guidance or specific direction depending given tasks, respond to management direction, and treat people professionally and with respect at all times
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must possess the ability to work a flexible schedule that includes long and odd hours. Ability to lift, push or pull up to 50lbs and stand on feet for long periods of time and at times working in an extremely loud environment.
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
- (4) complimentary tickets to each home game
- Pregame staff meal provided before each home game
- Hands-on experience in the sports/entertainment industry
- Position is unpaid and can count towards a course for college credit when internship is completed
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
