SF Deltas Guest Services Representative (Ticket Taker/Usher)

Job Description:

Reporting to the SF Deltas Logistics Coordinator, Usher/Ticket Takers are responsible for providing excellent guest service at Kezar Stadium during the home games of the SF Deltas in its inaugural season. Usher/Ticket Takers should be self-starters able to operate under minimal supervision to accomplish work tasks such as: assisting patrons at home games, greeting guests, collecting tickets from patrons, directing patrons to their seats, searching for lost articles, and locating facilities such as restrooms. This is an event-based hourly position at $15.00 an hour.

Essential Duties and Responsibilities:

• Greet guests as they enter Kezar Stadium with a smile.

• Scan tickets and ensure all guests have a proper ticket/credential.

• Provide patrons with friendly and accurate directions.

• Check tickets for patrons attempting to access their section and assist them in locating their seat.

• Maintain a fun, friendly, and safe environment in assigned sections.

• Respond to guest complaints, questions, information requests and comments.

• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.

• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.

• Complete all assigned tasks within the guidelines & deadlines set by SF Deltas Logistics Coordinator and Game Day Director/Manager.

• Effectively and calmly interact with angry or emotional guests and employees.

• Memorize, recollect, and quickly retrieve relevant information when required.

• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent.

• At least 18 years of age.

• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.

• Reliable, punctual, and regular in attendance with good communication skills.

• Must have reliable transportation to and from Kezar Stadium. Parking will not be provided.

• Must have the ability to read, write and understand English in a working environment. Additional Spanish or Portuguese language skills are a plus.

• Must be available to work at least one home game per month.

Work Conditions:

• Tasks are performed with moderate supervision.

• Walking & standing occurs 95% of the time (4 hours per shift).

• Employee should use precautions and follow safety guidelines.

San Francisco Deltas