SENIOR DIRECTOR, TICKET SALES & SERVICES
WE’D LOVE FOR YOU TO JOIN US!
San Diego Wave Fútbol Club is on a mission to build the world class home for players and fans. We are seeking a dynamic, forward-thinking individual to join our mission to share our story, win championships, increase, and delight our fans. We’re making memories and engaging our community through this beautiful game.
SUMMARY:
The Senior Director of Ticket Sales & Services is responsible for all facets of the ticket sales and operations team and is responsible for developing and executing strategies that drive the maximization of ticket revenue and achieve a strong atmosphere for including but not limited to Ticket Operations/Systems, Group Sales, Premium Seating, Season Tickets, and Client Servicing.
Key responsibilities:
- Lead and develop strategic and creative solutions for ticket office and ticket sales staff to increase ticket revenue
- Establish key performance metrics and use data-driven insights to assess and report on the club’s ticket revenue performance
- Develop, manage and execute a multi-year ticket sales campaign, including season tickets, partial plans, suites, premium, hospitality, group and single game sales to maximize customer relations and revenue.
- Create innovative programs to drive new business and expand audience
- Develop, refine and lead season ticket holder benefit programs that maximize brand loyalty and drive retention
- Manage the team’s ticket home-game stadium manifest and relationship with third party ticket operator
- Collaborate with marketing & CRM team to execute the go-to-market marketing plan, ticketing rate card pricing, target demo and San Diego prospect lists, to monitor and manage revenue pipeline leads, and other ticket sales functions
- Manage the ticket sale and service team to meet revenue goals
- Partner with the finance and marketing teams to deliver on communications, pricing strategies, and new products that will enable revenue growth and drive customer experience
- Execute and distribute weekly revenue reports, season ticket and premium seating pipeline and game day sales projections as directed
- Track and report daily and weekly sales figures
- Manage Game Day execution plan along side of ticketing staff including game day premium experiences available for season ticket holders and premium seating
- Manage ticket buyer data/trackable demographics info for use in ticket marketing and corporate partnerships
- Achieve department revenue goals
A Candidate should possess:
- 7+ years of experience in Sports Ticket Sales, Premium Seating, Account Servicing and Ticket Operations.
- Exceptional leadership, communication, and EQ skills
- Proven history of developing and executing successful revenue strategy.
- All-hands-on-deck attitude. As an expansion team/start-up environment we will be asking everyone to support all facets of the business to ensure success
- Passion for the success of Women’s Professional Sports and appetite for an exciting new sports landscape
- Management of a sales or servicing team
- Ability to work non-traditional hours, including schedule home game that can/will be weekends, evenings and perhaps holidays.
- Experience managing CRM platforms and create ticket sales reports for senior management
- Strong communication and sales skills including written, verbal and interpersonal
- Knowledge of Microsoft Office Suite, Salesforce CRM and similar software applications
Base salary for this role is $115K - $130K.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
APPLY TODAY
Our people are our club. We believe different backgrounds and experiences bring new ideas and perspectives. We encourage talented candidates from underrepresented and underserved backgrounds to apply. We’re excited to welcome new members of our team who share our passion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
