SUMMARY:
The Ticket Operations Coordinator will assist with all aspects of ticketing operations and box office services. This position will play a critical role in and execution of our ticketing strategy and overall event operations, by acting as a liaison between ticket sales, service, and stadium operations. They would also be responsible for delivering the highest level of customer service for all internal and external customers. This includes customer service management of the Box Office on match day.
This position will be responsible for multiple concurrent projects under the supervision of the Manager, Ticket Operations.
Who CITY is:
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500+ visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value.
Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist with the execution for all ticket operational tasks, implementation of ticket products and technology, as well as assist with financial reporting.
- Research issues/errors concerning ticket management, mobile app, and scanning issues.
- Box office duties on game days and other arena events; providing excellent customer service and box office needs tasks for all MLS and non-MLS events at CITYPARK Stadium.
- Assist with building season plans and individual events in SeatGeek
- Assist all CITY employees with SeatGeek training, system upgrades, software enhancements, and procedure changes.
- Coordinate and assist in ticket office projects.
- Assist in maintaining the ticketing system and related networks.
- Assist in creating and maintaining the seating manifest & ticket inventory.
- Provide direct operations support to the Ticket Sales and Service departments.
- Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales.
- Assist in game day ticket operations, including will call and walk-up ticket sales, as well as oversight of gameday staff
- Coordinate and train part-time, seasonal, and game day staff.
- Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances.
- Assist in managing all customer account maintenance.
- Other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITY:
- Must have the ability to maintain professional behavior and appearance.
- Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of others, and company documents and records.
- Must have a keen sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
- Must have good decision-making skills, solid judgment, and interpersonal effectiveness.
- Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture.
- Must have an interest and ability in serving others as one of the primary functions of their job.
- Must be self-directed and able to work independently and possess a strong ability to manage one's own time and prioritize tasks.
- Must possess effective communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
- Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
- Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.
- Accurate, efficient, and timely execution of tasks and able to be flexible and resourceful in response to changing priorities and needs.
- A keen attention to detail
- Able to work long and flexible hours, including holidays, weekends, and all events as needed.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree from accredited college or university
- A minimum of one (1) year of computerized ticket operations experience
- Operation experience on all aspects of ticket operations, including areas related to sales and service support, but not limited to the following:
- Ticket event creation & management
- Invoicing, collection, reconciliation, and fulfillment
- Customer service and correspondence
- Match and event day ticket operations & services
- Personal management
- Ticket sales, service, and operations report generation
- Knowledge and experience with a ticketing system, SeatGeek is a plus
Out-of-Office Responsibilities
Must be able to work evenings, weekends, events, and holidays as required. This position will require flexibility of work schedule.
Background Check
St. Louis CITY SC performs background checks on all candidates for coaching and staff positions. The club has an expectation for all staff and coaches to fulfill their role in ensuring the safety of our team.
Equal Employment Opportunity (EEO) Statement of Inclusion
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
