The United Soccer League (USL) is the largest and fastest-growing professional soccer organization in North America, possessing more than a decade of experience in bringing the world’s game to communities across the United States and Canada. Overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional), the organization is built on a proven and recognized model in international football and counts more than 125 clubs in its membership. Based in Tampa, Fla., the USL has grown during the past decade into a model organization with strong corporate partnerships and stable organizational leadership. It features a dedicated staff of more than 60 professionals across 15 departments ranging from operations, digital, communications and club services, each of which provides unparalleled support to member clubs and outside partners. Sanctioned by the U.S. Soccer Federation, the USL is #UnitedForSoccer, moving the game forward in North America.

Overview of Sporting JAX LLC
Sporting Club Jacksonville, or “Sporting JAX” is the club founded in 2020 by a local Jacksonville ownership group and named in collaboration with the First Coast community in 2023. The club’s goal is to operate a men’s professional USL Championship club, a women’s professional USL Super League club and a USL Youth Academy through work with city and county authorities to develop a 15,000-capacity community stadium and training facilities to host the clubs in Northeast Florida.

The ownership group is led by successful business entrepreneur Ricky Caplin and includes sporting legends Tim Tebow and Fred Taylor, as well as experienced professional soccer executive Steve Livingstone and local community innovator Tony Allegretti. Additionally, UF women’s soccer coaching legend Becky Burleigh leads Sporting JAX’s efforts as a consultant to the women’s pro team. The club is a community-oriented organization focused on providing opportunities for youth development, fostering competition, and delivering exceptional professional soccer experiences.

The club’s stadium and facilities will reach out beyond soccer to other sports and other sporting communities. Sporting JAX exists in part to advance soccer and an equal playing field in our community as well as provide a “sporting chance” for the underserved and marginalized.

 The Ticket Operations Manager will lead all aspects of ticket and box office operations for events occurring at sporting facility. This position acts as a key liaison between the various key stakeholders, such as venue management, League contacts, outside event promoters, ticket partners, etc. This role will report directly to the Director of Ticket Sales.
  

•          Manage all ticket operations processes including but not limited to: event creation, order processing, inventory management, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc.

•          Collaborate with internal stakeholders (ie. Club & USL League Representatives) on event logistics and execution

•          Event sales strategy

•          First point-of-contact for external ticket partners, event promoters

•          First point-of-contact for ticket sales representatives on event logistics and execution

•          Utilize ticketing platform suite of products, such as: SeatGeek, Tickets.com, etc

•          Work with ticket platform client support & USL ticket operations support team to troubleshoot system issues, event creation, reporting, etc.

•          Assist Finance team in reconciliation of all related events held at venue

•          Manage access control systems for all related events

•          Maintain quality control on all related event ticketed products

•          Form creation and data capture processes

•          Work with various integrated ticketing partners on operational builds, ie. Fevo, GroupOn, etc.

•          Maneuver large data sets to efficiently execute operational tasks

•          Develop and operate internal complimentary ticket program/processes

•          Liaison with soccer operations staff on player, team, league tickets

•          Hire and train part time ticket scanning assistance and box office staff for first-class service

•          Perform general phone line duties for the organization

•          Assemble ticket pacing and weekly ticket sales reports in conjunction with Director of Ticket Sales & Service

•          Prepare and submit league reports as needed

•          Other responsibilities as assigned 

 QUALIFICATIONS

•          Bachelor’s degree required

•          1+ years of ticket operations experience preferred

•          Ticketing platform experience essential, such as Seat Geek or Tickets.com

•          Experience using CRM preferred

•          Advanced Microsoft Excel skills strongly preferred

•          Excellent time management, organization and customer service skills

•          Ability to work flexible hours, including evenings, weekends and holidays

•          Competitive nature and a contagious, positive attitude

 

Sporting Club Jacksonville strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.