One Knoxville SC
Sales & Service Manager
The Sales & Service Manager role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell varying Season Ticket, Premium, Group and Single match ticket packages. In this role you will sell and manage a book of business while also being a mentor for the One Knoxville SC Sales & Service team.
This position will report directly to the Vice President, Ticketing
DUTIES AND RESPONSIBILITIES:
• Deliver service that is personal, creative, and timely
• Assist in renewal, upgrade and add-on processes for accounts to assist with departmental and organizational goals
• Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
• Demonstrate a positive attitude, support company initiatives with peers and customers.
• Adopts change while demonstrating tenacity and resilience
• Assist in the development and implementation of customized programs, benefits and events for the season ticket account base, including working at One Knox SC Matches
• Setup out of office appointments with prospects and clients and making building relationships a priority.
• Support the broader sales, service and marketing functions and objectives of the organization
• Maintain detailed records in CRM to support service and sales efforts as defined by the organization
• Meet or exceed annual sales goals
• Manage the execution of our Groups experience. Ensure group leaders have everything they need for the game. Visit the clients in game to further build and strengthen the relationship.
• Assist with groups including answering questions about purchasing tickets, electronic ticket delivery, and any other inquiries about the process • Assist with group game day responsibilities
• Other duties as assigned.
QUALIFICATIONS:
• Bachelor’s degree or the equivalent training and experience.
• Minimum of 2+ years career experience in Sports ticket sales
• Shown ability to establish rapport with colleagues and build strong social relationships.
• Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
• Possess extraordinary communication skills and the ability to effectively handle conflict management.
• Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM is a plus.
• Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
PHYSICAL DEMANDS:
• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
