United Soccer League – Future Opportunities
Job Title: VP/Director of Ticket Sales & Service (title may vary)
Position Type: Varies
Location: Varies
Please note: This is for future opportunities with USL member clubs. Specific position details will vary.
Overview of the United Soccer League (USL)
The United Soccer League (USL) is the heartbeat of American soccer. Impacting more than 200 communities across the United States, the USL is the first and only soccer organization in the United States to build a youth-to-professional pathway for both men and women within one ecosystem. That structure includes three professional leagues: USL Super League (women), USL Championship (men), and USL League One (men); two pre-professional leagues: USL League Two (men) and the USL W League (women); and two youth platforms: USL Academy and USL Youth.
Authentic, vital, and exciting, the USL is dedicated to providing an inclusive and memorable soccer experience for players, fans, and communities across our growing "soccer nation."
Position Purpose
The VP/Director of Ticket Sales & Service is responsible for the oversight and direction of ticket packages, yearly suite leases, and advertising sales; as well as the execution and service of all team accounts.
Duties and Responsibilities
Duties and responsibilities include, but are not limited to:
- Manage an assigned group of ticketing employees by assisting with interviewing, hiring, and training while planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Ensure staffing requirements are met and proper work assignments are maintained.
- Manage the day-to-day operations of assigned departments.
- Set team and individual sales goals, monitor daily, weekly and monthly results.
- Research, develop and manage a list of potential new partners.
- Build and foster relationships with past, current and potential new clients.
- Network and build relationships in and around the surrounding region.
- Make sales calls to area organizations and follow up as necessary.
- Create and develop comprehensive proposals and presentations to meet clients’ objectives.
- Proactively create opportunities for new business with existing customers.
- Develop annual budgets for all outbound sales revenue areas.
- Responsible for the short and long-term sales objectives and action plans, sales goals and oversee the effectiveness of those plans toward meeting the overall goals.
- Assist in the development and implementation of season ticket sales plans designed to meet annual goals.
- Develop policies and procedures for the ticket and group sales executives.
- Set appointments, show seats, and give facility tours with the intent to close business.
- Represent the organization at in-house facility events and off-site community events promoting ticket sales and the organization.
- Maintain records of all customers and prospects by utilizing CRM tool.
- Coordinate with other departments to organize and implement large theme nights.
- Work diligently to build and strengthen relationships with corporate partners, the media, the fans and the community.
- Enhance and generate revenue through ticket packages and group sales.
- Responsible for servicing and customer retention, directing the implementation of sponsorships and contract fulfillment, and providing excellent customer service and care to all customers and prospects.
- Work with the front office team to achieve the objectives of the advertising sales, marketing, tickets and community relations departments.
- Execute group contracts and deliver tickets to group customers.
- Game Day Responsibilities:
- Oversee the Ticket Sales department.
- Manage suites and related areas.
- Assist with client and fan entertainment as needed.
- Assist with promotional execution as needed.
- Assist other departments when necessary.
- Other duties/responsibilities as assigned.
- Please Note: This is for future opportunities with USL member clubs. Specific position duties and responsibilities will vary.
Qualifications
- Bachelor’s Degree from a 4-year college or university or equivalent experience/combined education.
- At least 5 years prior sales and/or ticket office experience preferred.
- At least 5 years of sports sales experience preferred.
- At least 3 years of prior management and leadership experience preferred.
- Prior experience with ticketing software preferred.
- Excellent customer service skills.
- Ability to solve problems quickly.
- Attention to detail is a must.
- Ability to prioritize and manage multiple projects.
- Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if / when necessary.
- Must have U.S. work authorization.
- Please Note: This is for future opportunities with USL member clubs. Specific position qualifications will vary.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
