About IMG Academy
Named by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Positions Summary 

The Support team is the first stop for those in the team who need technology assistance. This assistance ranges from help with their machine to account and platform changes. For the few tasks that Support cannot handle, they know where and how to escalate throughout the organization. As a Support Specialist I, you will be reporting to the Team Lead. You will primarily be the first contact for tickets with a focus on learning the systems that are critical for our team to function. You will also be handling most of the daily tasks to keep the rest of the team running smoothly.

Position Responsibilities 

• Be the first contact for end user tickets submitted.
• Organize, track, and complete the variety of support requests generated by both employees and internal discovery.
• Escalate tickets, with context, as necessary.
• Champion regular audits and flag inconsistencies to the team.
• Handle new hire account creations in conjunction with other teammates.
• Handle standard office tasks, including shipping and receiving of equipment.
• Develop an understanding of the IMGA Platform: applications, systems, technologies, workflows, interfaces our employees use every day.
• Provide support and administration for third-party solutions that integrate with and complement our current enterprise systems. Example systems include Salesforce Sales Cloud, Salesforce Marketing Cloud, Slack, Okta, Jira, Confluence, Tableau, Microsoft services, and Zoom.
• Champions documentation and updates any changes that happen in process, inventory, or clarification of systems.

Knowledge, Skills and Abilities 

• Gained access to all typical systems, showing proficiency in each with routine tasks.
• Completes audits and routine tasks on a timely basis.
• Escalates all tickets with situational context, containing all information available
• Documents fixes and notes in the ticketing platform and contributes to documentation development.
• While flexible, Saturday and Sundays will be required in this position. This position is 100% on-site.

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better: 

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.