About IMG Academy
Named by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

The Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.

Position Responsibilities

• Provide proper support to custom fit each individual student’s Tennis needs
• Stay up-to-date on all the latest stringing technology
• Familiar with all type of string, string patterns, and racquets.
• Works with manufacturers on having the latest equipment
• Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
• Work daily alongside today’s top professionals and junior players
• Maintain floor standards, customer service standards and utilizes selling skills.
• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
• Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
• Provide excellent service consistent with the academy’s core service standards and brand attributes.
• Maintain a clean and organized selling area, replenishes stock as needed.
• Follow cash handling procedures (including counting cash, checks, charges, etc. and completing settlement forms).
• Suggest items and quantities for re-order.
• Ability to assist with inventory and receiving product
• Adhering to all company policies, procedures and business ethic codes
• Other duties as assigned

Knowledge, Skills and Abilities

• A strong basic understanding of all tennis related retail products required
• Ability to string/service large quantity of racquets daily
• History of working in a tennis specific environment
• Retail cash handling experience
• Excellent customer service skills
• Strong interpersonal skills to deal with business contacts
• Professional appearance and demeanor
• Effective communication skills, both written and oral
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills

Preferred Skill

• Multi-lingual
• USRSA; Certified Stringer (CS)
• Master Racquet Technician (MRT)

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
• Ability to stand for long hours
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better: 

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.